Our Story

Anthony & Shae started Precise Plumbing in 1999 to deliver the highest level of customer service to Adelaide’s domestic market in maintenance plumbing. Setting a new standard for the industry, Precise proved that a plumbing company can be professional, arrive on time, and, most importantly, deliver exceptional value to its customers. This approach blended reliability and quality into a service model that stands out, raising expectations across Adelaide and setting Precise Plumbing apart as a trusted name in the industry.

Precise Plumbing is approached by some of the state’s largest Property Management companies to look after their portfolios. We were pretty excited about this news.

Precise Plumbing successfully completes its 10,000th job for a happy customer in Fulham Gardens (we still work for them). We now service and maintain plumbing for over 30 Property Management agencies in Adelaide. Our customer base is growing and the good news is spreading.

In 2006, Anthony and Shae founded SA Pipe Relining as a niche service to complement Precise Plumbing, introducing innovative technology to repair broken, cracked, or missing drains without excavation. Created as a solution for customers facing recurring drain issues, SA Pipe Relining offers a cost-effective, specialised approach, adding value to Precise Plumbing’s comprehensive service offering.

Precise Plumbing launches our innovative job management program. Our technicians can now attend to our customers jobs and complete the entire job in ‘real time’– from job safety, materials to invoicing. This implementation on average saves our customers 15 minutes in unnecessary time onsite. We successfully completed our 50,000th job.

We launch our customer feedback initiative, contacting all customers 1 week after their job has been completed to ensure we have delivered on all areas of our service. This gives us a great benchmark to improve our customer service for the future.

Precise Electrical Services was founded in response to direct customer feedback, reflecting that we were meeting expectations and excelling in key service areas. Building on this success, we expanded our trade, recently celebrating the milestone of completing our 150,000th job. With the same commitment to quality and reliability that defines our plumbing division, Precise Electrical now brings trusted expertise to a broader range of essential services, providing our customers with an all-encompassing solution for their home maintenance needs.

Precise Plumbing and Precise Electrical both change our pricing model to be completely ‘fixed price’. Our customers now have the confidence of knowing what their job will cost upfront, and make an informed decision with no strings attached. This is drastically different to the traditional do and charge trade model, and our customer’s feedback is fantastic!

Precise (not plumbing or electrical) is founded. We’ve gone corporate! Not really, but really! Our parent entity is born. We are now Adelaide’s leading multi-trade service provider, successfully looking after over 150 Property Management agencies and working for some of the country’s largest institutions. We still consider ourselves a large one-man band.

Business as usual with steady growth. Strong business focus on our customers’ Precise experience. Begin searching for new office premises as we’re outgrowing our existing office/warehouse space.

In 2020, we launched a dedicated bathroom renovations division, bringing in our first building supervisor alongside skilled experts—a bricklayer, tiler, and carpenter. We also hired four new apprentices, investing in future talent to build a strong team for delivering exceptional bathroom transformations. Focused on craftsmanship and attention to detail, our bathroom renovations team is set to create beautiful, functional spaces tailored to each client’s needs and style.

During the COVID-19 pandemic, we remained essential workers, ensuring our customers received uninterrupted service when they needed it most. Adapting to safety protocols, vaccinations, and evolving challenges, we carried our commitment forward, proving our reliability in uncertain times. In 2021, the renovations and new build for our metro office were fully completed, and all our staff relocated to the new office, marking a new chapter for our team.

We made waves with a viral TikTok that has received over 19.5 million views and a feature on the news, showcasing our expertise. We introduced two state-of-the-art blocked drain Utes. We proudly raised $21,000 for Novita, celebrated two apprentices graduating to qualified technicians, and transitioned to a new job management system for even better efficiency.

Twenty-five years on, we’ve expanded to include both a new Metro Office and a South Office, broadening our reach and accessibility for clients across the region. These locations allow us to provide even faster, more responsive service, tailored to meet the specific needs of each area. With dedicated teams in both offices, we’re better equipped than ever to deliver the exceptional plumbing, electrical, and renovation services our clients have come to rely on.